Refund policy

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged or defective upon delivery.
  • You received the wrong item.
  • The product has a manufacturing defect.

To be eligible for a return:

  • The item must be unused, unwashed, and in its original condition.
  • All original tags, labels, accessories, and packaging must be intact.
  • Proof of purchase (Order ID or Invoice) is required.

2. Non-Returnable Items

The following items cannot be returned:

  • Used or washed products.
  • Products damaged due to customer misuse.
  • Personal care or hygiene products (if opened).
  • Customized or personalized products.
  • Gift cards and promotional items.

3. Refund Policy

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

  • Your refund will be processed within 5–7 business days.
  • The refund will be credited to your original payment method.
  • Depending on your bank or payment provider, it may take an additional 3–7 business days for the amount to appear in your account.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your Order ID
  • Photos or videos of the product
  • Photos of the package and shipping label

We will review your request and arrange a replacement or refund if your claim is approved.

5. Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been shipped, it cannot be cancelled. However, you may request a return after receiving the product if it meets our return eligibility criteria.

6. Return Shipping

  • If the return is due to our error (wrong, damaged, or defective product), we will bear the return shipping cost.
  • For returns due to customer preference (where applicable), the customer may be responsible for return shipping charges.

7. Exchange Policy

We offer exchanges only for:

  • Wrong products received
  • Damaged or defective products
  • Manufacturing defects

Exchange requests must be submitted within 7 days of delivery.

8. Late or Missing Refunds

If you haven't received your refund:

  1. Check your bank account.
  2. Contact your credit card company or payment provider.
  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.